This article exposes the philosophy and insights to the Edutouch comprehensive system and technology that will accomplish the requirements and mitigate challenges arising in the SA labour environment. It also shows important solutions for consideration when dealing with change or upskilling and development of a workforce. The most crucial consideration is to provide management with a proactive approach, and interventions which lower the cost of production significantly whilst raising employee skills to the critical mass required.

Please read on to learn more.

Operational costs have escalated; worker productivity and efficiencies have declined because the harsh fact is that current methods have failed to achieve the critical mass in skills and expertise of your workforce and immediate supervisors. Without skills and expertise, it is impossible to reach the levels of efficiency, productivity and safe working practices businesses require.

The cost to up-scale training resources to achieve critical mass is prohibitive. In many cases, management does not have the luxury of time, especially given the challenging economic circumstances, global competition and fluctuations in demand or commodity prices.

The additional dilemma; Achieving the critical mass of skills is not the only challenge. Assuming critical mass is accomplished, you need a cooperative and productive workforce to apply their skills in a meaningful and efficient manner with sustainability into the future.

The ability to change behaviour and attitude, therefore, become an essential ingredient. Your line management will only accomplish this if immediate and line supervisors have the necessary skills, knowledge and know how to discipline and behaviour correct.

Management will fail to behaviour correct unless their staff has the ability and skills to discipline fairly and efficiently, where minimal misunderstanding occurs and conflict is circumvented.

Behaviour correction and disciplinary action require training and coaching of candidates who have aptitude and ability. The problem is that the time and cost to train is yet again prohibitive.

Attitude and behaviour of the South African workforce are deeply entrenched. It is influenced by culture, our past political dispensation and organised labour. Government regulatory and labour laws compound the challenges of line management to change behaviour and attitudinal issues.

Edutouch understands these difficulties, barriers and complexities. The above problems will not be solved unless management has the required tools, methods and strategies implemented.

Become proactive and free up your managers.

Management must become proactive; Current day circumstances reveal that in most businesses, management and line managers are extended beyond capacity.

Management problems will not be solved no matter how sophisticated their systems are because they merely record the events, after which solutions are sought. These inevitably fail at implementation phase.

As an example: The problem of an under-skilled and un-disciplined workforce is that they consume unnecessary management time to deal with variances caused through non-conformance and compliances of Best Practices  SOP’s and COP’s.

Cumbersome time-consuming tasks distract management, like those required to deal with the myriad of problems (causes of variances) arising from an unskilled and undisciplined workforce. These are applicable to safety, production, engineering and services.

The Edutouch interventions free up management’s time and thus add capacity to relieve their overburdened workload.

In conclusion

The collective impact on business due to loss of skills and negative workforce behaviour is substantial.  It is impossible to mobilise and optimise a workforce without resolving the two essential ingredients of skills and behaviour.

Businesses must be able to upskill to achieve critical mass, and their staff must have the ability to behaviour correct and instill discipline as prescribed above if they want to mobilise and transform their workforce.

Proactive management strategies, technological tools and solutions, incorporating all of the above are essential if management wishes to cut production costs and improve safety and production.

The Solution

Edutouch has developed new innovative robust, proven and technological enabling solutions to provide businesses with a practical, affordable and sustainable solution to achieve skills critical mass, behaviour correction and discipline.

The interventions we offer incorporate all of the above. Our interventions require minimal management and line management time. As a team, we proved the consultation, technologies, systems and services to provide you with everything you need. Above all, our solutions are sustainable and become a critical asset of your organisation.

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